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Consumer Protection Act
Before Making your Complaint
Before Filing Your Complaint
It's easy to be lost in the world of business or transactions especially when you're looking to file a greivance. Let us help you with a Step - By - Step guide on how things work. Once you're done reading up on this, go ahead and
CHECKLIST Before Making your Complaint
 
Many consumers find it difficult to decide on the matter to be included in the complaint. Primarily, your complaint should be clear, definite and precise. All facts and documents must be in order. Here is a list of details that are necessary for lodging a complaint at the district, state and national level.
 
Many consumers find it difficult to decide on the matter to be included in the complaint. Primarily, your complaint should be clear, definite and precise. All facts and documents must be in order. Here is a list of details that are necessary for lodging a complaint at the district, state and national level.
 
(a) A cause-title i.e. The Complaint should, if possible, have a heading
 
(b) Your name, description and address
 
(c.) The name, description and address of the opposite party or parties
 
(d) Facts about the complaint and when and where it arose
 
(e) How the opposite parties are liable to be proceeded against and why they are answerable or accountable to this petition.
 
(f) Copies of documents in support of the allegations contained in the petition. Complainants are advised to keep copies of the complaint/petition and all furnished documents for their records. A list of documents should be furnished along with the complaint, duly signed by you.
 
(g) You would also need to state how the case falls within the jurisdiction of the forum / commission - whether the opposite party resides or carried on business r has a branch office or personally works for gain within the jurisdiction of the forum or whether the cause of action (damaged goods or deficient service) arose within the forum's jurisdiction.
 
(h) You are also entitled to claim the cost of your complaint from the opposite party. Hence include that amount in your complaint.
 
According to the Consumer Protection Act, 1986, you don't need a lawyer to file the petition or argue the case as you can do it yourself.