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Consumer Protection Act
Before Making your Complaint
Before Filing Your Complaint
It's easy to be lost in the world of business or transactions especially when you're looking to file a greivance. Let us help you with a Step - By - Step guide on how things work. Once you're done reading up on this, go ahead and
Filing Your Complaint Before...
 
1. The District Forum
 
The procedure for filing a complaint is very simple. It can be made on a plain paper with the necessary particulars. You can file a petition in person or by an authorized agent, after it has been notarized, through registered post or regular post. It is important that you serve a personal or legal notice to the opposite party before filing the complaint.
 
Required Copies: 4 Plus additional Copies for each opposite party.



Limitation: Complaint must be filed within two years from the dte of cause of action having arisen Monetary /
 
Jurisdiction: upto Rs.20 Lakhs
 
Court Fee:
  • Upto Rs.1 Lakh: NIL for those below the poverty line holding Antyodaya Anna Yojana Cards
  • Upto Rs.1 Lakh ; Rs.100
  • Above Rs.1 lakh upto Rs.5 Lakh: Rs.200
  • Above Rs.5 Lakhs upto Rs. 10 Lakhs : Rs.400
  • Above Rs.10 Lakhs upto Rs.20 Lakhs : Rs.500
  • Demand draft in favour of President, Consumer Disputes Redressal forum, (Name of) District
 
2. State Commission
 
According to the Consumer Protection Act, 1986, complaints where the value of goods or services exceeds Rs.20 lakh but does not exceed Rs. 1 Crore, can be filed straightaway in the State Commission. It has also been provided that any person aggrieved by an order passed by the District Forum may prefer an appeal against such order to the State Commission within 30 days from the date of the order.



Required Copies: 4 plus additional copies for each opposite party.



Limitation: complaint must be filed within two years from the date of cause of action having arisen. Monetary Jurisdiction : Rs.20 Lakhs to Rs.1 Crore.
 
Court Fee:
  • Above Rs.20 Lakhs up to Rs. 50 Lakhs : Rs.2000
  • Above Rs. 50 Lakhs up to Rs. 1 Crore : Rs. 4000
  • Demand Draft in favour of The Registrar, (Name of) State commission, payable at tthat state only.
 
3. First Appeal against District Forum
 
First Appeal can be filed against the order of any District Forum within the state with the following requisites -



1. Documents of record with correct name of all parties and their address.



2. Certified copy of the District Forum Order.



3. Four plus additional copies for each respondent for filing an appeal.



4. Appeal to be filed within 30 days form the date of receipt of District Forum order.



5. Any conditional delay, interim orders and other petitions are to be submitted along with an affidavit.



6. Statutory Deposit: Rs. 25,000 or 50 per cent of award / compensation amount which ever is less to be deposited by appellant/opposite parties.
 
4. National Commission
 
The procedure to file a complaint at the National Commission is the same as for State Commission. A dissatisfied consumer may file a complaint directly in the National Commission or appeal against the decisions made by State commission within 30 days from the date of the order.
 
Required Copies: 4 plus additional copies for each opposite party.
 
Limitation: Complaint must be filed within two years from the date of cause of action having arisen.
 
Monetary Jurisdiction: above Rs. 1 crore
 
Court Fee:
 
  • Above Rs.1 Crore: Rs.5,000
  • Demand draft in favour of The Registrar, National Consumer Disputes Redressal Commission.
 
Appeal against the orders of the National Commission can be filed before the Supreme Court within a period of thirty days. You may note that there is no fee for filing appeal before the State Commission or the National Commission.